Frequently Asked Questions
Orders
Had a change of heart? No problem, as long as we haven’t yet processed or shipped your order, we’re able to assist you in cancelling it.
Kindly send an email to with your order details to request the cancellation.
Please note that once an order is placed, we make efforts to process it promptly. Consequently, cancellations are viable only within a 12-hour window from the time of purchase. Beyond this timeframe, regrettably, we’re unable to accommodate cancellations.
If you find yourself wanting to cancel an order after it has already been processed or shipped, please refer to the guidelines outlined in our Return Policy for further steps.
While we don’t facilitate direct order exchanges, items that meet the criteria can be returned for a complete refund. You can then proceed to place a fresh order through our website, email, or live chat. Count on our team to guide you toward the perfect fit!
In the rare circumstance that you’ve been sent an incorrect product, please reach out to us promptly at and provide a detailed explanation of the situation.
For a swift and effective resolution, kindly include ALL of the following details:
- Order number
- Full name of the product originally ordered but not received
- A well-lit photograph of the product you mistakenly received*
(If available, the name of the erroneously shipped product)
Equipped with the above information, our dedicated Customer Support Team will expedite assistance to rectify the inconvenience.
*Please note that a photograph of the incorrect product(s) is crucial for us to offer effective help.
It’s important to keep in mind that our return/exchange policy allows for a 7-day timeframe. Regrettably, assistance cannot be provided beyond this period.
While we strive to dispatch orders in their entirety, occasional discrepancies arise due to variations in processing speeds across our multiple warehouses.
Stay at ease! Your full order is en route to you and will reach you as swiftly as possible.
For additional insights regarding your order, feel free to refer to the shipping confirmation email in your inbox.
SHIPPING
No, signing for shipments is not necessary.
A portion of orders originating in the United States will be dispatched from our US warehouse. Additionally, shipping may also occur from our Chinese facility, contingent upon product availability.
For orders originating in other countries, fulfillment takes place at our Chinese warehouse.
Should queries arise, we recommend connecting with us prior to placing an order to ensure clarity.
Please understand, that shipping to some remote locations is not possible. This includes:
Niue, French Guiana, the British Virgin Islands, Aruba, New Caledonia, Bahrain, Cayman Islands.
If you have any other questions, feel free to contact us.
*Note:
- In the event of an address mistake, kindly email us immediately for swift correction. Once an order has been dispatched from the warehouse, address modifications cannot be accommodated.
- Please be aware that we cannot assume responsibility for any import duties or taxes. Certain items are shipped from our international warehouse, which might entail import duties or taxes, particularly if you reside outside the USA.
To ensure swift and secure delivery of your order, we collaborate with a range of courier services. The choice of courier is contingent upon your specific geographical location, allowing us to achieve the highest level of speed and security for the receipt of your packages.
Rest assured, all orders undergo processing and are dispatched within a span of 24 to 48 hours.
Our commitment to prompt service remains unwavering, as we endeavor to keep you well-informed and supported throughout the entirety of this journey.
United States & Canada: 5-7 business days
United Kingdom: 10-20 business days
Rest of Europe: 10-20 business days
Austrila and New Zealand: 10-20 business days
Rest of the world: 10-25 business days
Following dispatch, you will receive an email containing tracking details for your package. In case you have not received a tracking number or the tracking information appears to be inaccurate, kindly reach out to us via email.
The shipping cost in 4.99 USD
Free Shipping on orders over 49 USD+
Kindly send an " data-wplink-url-error="true">email to us, including your order number, should your order fail to arrive as expected.
Order Marked as Delivered, Yet Not Received?
At times, shipping carriers may prematurely mark a package as “delivered.” Should you encounter this situation despite receiving a delivery notification, please consider the following: USPS/FedEx delivery vehicles utilize GPS that can occasionally trigger a premature “delivered” status. We recommend allowing a span of 2-3 business days, as the package might have been inadvertently marked as delivered and could be delivered the subsequent day.
If the received order does not fit, initiating a return or exchange process is straightforward. Kindly reach out to us via email for tailored guidance. We accept returns or exchanges for items that remain unworn, unwashed, undamaged, and still have their tags attached.
It’s important to note that due to hygiene considerations, we are unable to accept returns of underwear. For queries pertaining to fit or quality matters, please feel free to contact us via email for personalized assistance.
RETURN POLICY
While our products garner immense customer satisfaction, we recognize that individual preferences can differ.
Rest assured, we provide a seamless return experience within a 7-day timeframe subsequent to package receipt. No inquiries will be made.
To ensure a successful return, please ensure that the product remains unused and is accompanied by its original packaging and labels; regrettably, we cannot accept otherwise.
When initiating a return, retaining both your tracking number and receipts is advised, as they facilitate further assistance if needed.
It’s important to note that return shipping costs are not covered by us. Thus, you are free to opt for your preferred method; however, we recommend selecting a traceable and insured shipment method.
Though direct exchanges aren’t within our process, items that meet the criteria can certainly be returned for a complete refund and subsequent reordering.
To embark on this process, consider the following steps:
Initiating the Return: Reach out to us via our website, email, or live chat to instigate the return procedure.
Placing a New Order: To secure the desired item, simply generate a new order through our website or communicate with us via email or live chat.
Rest assured, our dedicated team is committed to ensuring that you acquire the ideal fit for your needs.
Though we meticulously package all our products, if you happen to receive a faulty or damaged item (which is quite unlikely), kindly send an email to our Customer Service at .
Our dedicated team will promptly assist you and initiate a thorough investigation to rectify the situation.
Should you encounter any of the following scenarios:
- Receiving a damaged product
- Receiving the incorrect product
- Receiving the wrong size
- An item being missing
We have fantastic news for you! We will promptly dispatch a replacement product (subject to availability). In cases where the product is no longer accessible, we will arrange a refund.
It’s important to note that support is exclusively available within the 14-day return/exchange policy window, and you must provide a photograph of the damaged or incorrect product. Assistance cannot be rendered outside this timeframe, and without a photo, regrettably, we won’t be able to provide aid.
During the checkout process, you have the option to include the lifetime warranty for your selected products. This warranty encompasses the subsequent aspects: internal component damage, water damage, defects, and broken parts. It’s important to note that typical indications of usage are not covered. The lifetime warranty is applicable to a single product.
Upon receiving your return, please allow a span of up to 5-7 business days for the refund process to be completed.
Stay attuned to your email notifications, as we will consistently keep you informed regarding the progress of the return procedure.
The timeframe for the funds to appear in your account can extend up to 7 days, contingent upon your bank or credit card issuer’s processing timelines.
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